Everlynice

Shipping, Refund & Return Policy

How shipping works, when refunds apply, and what to expect from your order.

Last updated: 20 February 2026

At Everlynice, we are committed to providing a transparent and efficient shopping experience. This policy explains our shipping timelines and how we handle returns or order issues.

1. Shipping & Fulfillment Policy

Processing & Fulfillment Times

Order Processing: All orders are processed and prepared for shipping within 2 business days (Monday–Friday).

Cut-off Times: Orders placed before 2:00 PM EST enter our processing queue the same day.

Holidays: Our fulfillment center is closed on major US Federal holidays, including New Year’s Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Estimated Shipping Windows

These estimates include both the processing time and the time the carrier takes to deliver the package:

  • US Domestic (Standard): 5–9 business days approx.
  • US Domestic (Expedited): 5–7 business days approx.
  • International Shipping: 12–16 business days approx.

Note: These timeframes are estimates provided by carriers (USPS, UPS, GlobalPost) and are not guaranteed.

International Orders

Duties & Taxes: Recipients are responsible for all customs duties, taxes, or local import fees.

Customs Delays: International packages may occasionally be delayed by customs for up to 6 weeks.

2. Refunds & Order Credits

Quality & Delivery Guarantee

Everlynice will provide a free reshipment or a full account credit if you encounter any of the following issues:

  • Incorrect Items: You received a different product or label than what was ordered.
  • Damaged Goods: The product arrived with the inner safety seal broken or open.
  • Expired Product: The items received are past their expiration date.
  • Lost in Transit: Domestic orders that do not arrive within 30 days, or international orders that do not arrive within 45 days.

How to File a Claim

To be eligible for a reshipment or credit, you must contact our support team within 30 days of receiving your order (or the expected delivery date). Please provide:

  • Your order number.
  • Photo evidence of the incorrect or damaged item.
  • A photo of the lot number and expiration date (found on the bottom of the bottle).

General Returns (Change of Mind)

If you wish to return a product for reasons other than a quality defect:

  • Items must be returned to our center in their original, unopened, and resalable condition.
  • Once confirmed, we will issue a credit for the product cost only. Original shipping and fulfillment fees are non-refundable.
  • Opened or damaged returns are not eligible for credit.

3. Contact & Support

Do not hesitate to reach out to us via customerexperience@everlynice.com for all your enquiries and support.