Everlynice: Shipping, Refund & Return Policy

1. Shipping & Fulfillment Policy

Processing & Fulfillment Times for International Inventory Orders

Order Processing: All orders are processed and prepared for shipping within 2 business days (Monday–Friday).

Cut-off Times: Orders placed before 2:00 PM EST enter our processing queue the same day.

Holidays: Our fulfilment centre is closed on major US Federal holidays, including New Year's Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Estimated Shipping Windows

These estimates include both the processing time and the time the carrier takes to deliver the package:

• US Domestic (Standard): 5–9 business days approx.
• US Domestic (Expedited): 5–7 business days approx.
• International Shipping: 12–16 business days approx.

Note: These timeframes are estimates provided by carriers (USPS, UPS, GlobalPost) and are not guaranteed.

International Orders

Duties & Taxes: Recipients are responsible for all customs duties, taxes, or local import fees.

Customs Delays: International packages may occasionally be delayed by customs for up to 6 weeks.

Processing & Fulfillment Times for Domestic Inventory Orders

Everlynice strive to deliver your orders across Ghana with speed and transparency. Our shipping practices comply with the Electronic Transactions Act (Section 48) regarding performance and the Sale of Goods Act regarding the fundamental obligation to deliver.

• Delivery Timelines:
• Standard Delivery: We aim to deliver orders within 3–7 business days across Ghana.
• Statutory Limit: In accordance with Section 48 of Act 772, we must execute your order within 14 days of receipt unless a different period is specifically agreed upon. If we fail to deliver within this window, the contract is considered voidable at your discretion.
• Shipping Fees: Delivery fees are calculated based on the destination (e.g., Greater Accra vs. Northern Region) and the weight of the items. All fees are clearly disclosed before you finalise your payment.
• Order Tracking: Once dispatched, you will receive an SMS or email notification with a tracking number or the contact details of our delivery partner.
• Proof of Delivery: Ownership of the goods transfers to you upon physical delivery. Please ensure someone is available to sign for the package.

2. Refunds & Order Credits

Our policy is designed to respect the Right of Withdrawal and the consumer protections provided under Ghanaian law.

Right of Withdrawal (14-Day "Cooling Off" Period)

Under the Electronic Transactions Act (Section 47 & 49) and recent legislative updates:

• Right to Cancel: You have the right to cancel your purchase within 14 calendar days of receiving the goods without providing a reason.
• Refund Timeline: If you exercise this right, we will refund all payments received from you within 30 days of the cancellation.
• Return Costs: Unless the product is defective, you are responsible for the direct cost of returning the goods to us.
• Condition: The item must be in its original packaging, unused, and in the same condition that you received it.
• Exclusions: This does not apply to perishable goods (food), personalised items, or sealed health/hygiene products once opened.

Quality & Delivery Guarantee

Everlynice will provide a free reshipment or a full account credit if you encounter any of the following issues:

• Incorrect Items: You received a different product or label than what was ordered.
• Damaged Goods: The product arrived with the inner safety seal broken or open.
• Expired Product: The items received are past their expiration date.
• Lost in Transit: Domestic orders that do not arrive within 30 days, or international orders that do not arrive within 45 days.

How to File a Claim

To be eligible for a reshipment or credit, you must contact our support team within 30 days of receiving your order (or the expected delivery date). Please provide:

• Your order number.
• Photo evidence of the incorrect or damaged item.
• A photo of the lot number and expiration date (found on the bottom of the bottle).

1. Our team will verify the request against our policy.
2. We will coordinate a pickup or provide a drop-off location in Kigali or at one of our provincial hubs.

General Returns (Change of Mind)

If you wish to return a product for reasons other than a quality defect:

• Items must be returned to our centre in their original, unopened, and resalable condition.
• Once confirmed, we will issue a credit for the product cost only. Original shipping and fulfilment fees are non-refundable.
• Opened or damaged returns are not eligible for credit.

Missing Packages (Marked as Delivered)

If your tracking information confirms the package was "Delivered" but you cannot locate it, Everlynice is not financially liable for the loss or theft.

Consumer Redress

In the event of a dispute that we cannot resolve directly, consumers in Ghana have the right to lodge a formal complaint with:

• The Consumer Protection Agency (CPA) of Ghana.
• Alternative Dispute Resolution (ADR): We encourage settling disputes through mediation before proceeding to the courts.